Appliance Service Technician

Are you looking for a career with a purpose? Do you enjoy problem solving? Do you enjoy meeting new people? This is no monotonous production job and is certainly no office job. Our success is fueled by our mission to quickly return the lives of homeowners and tenants to normal after they experience a loss of function of any of their large appliances.  

What you will be doing:
Accurately troubleshooting, diagnosing and repairing all brands of household appliances including refrigerators, freezers, ranges, dishwashers, washers and dryers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

·         Greet each customer with a smile, anticipate and address each customer’s service needs and thank them with genuine appreciation.

·         Enter each customer’s home as a guest and respect their property. 

·         Develop and maintain positive working relationships with other team members and assist the team in reaching common goals.

·         Use basic mechanical and electrical knowledge and troubleshooting skills to diagnose and repair various faults within appliances.

·         Strategically use a variety of provided resources including technical support, service manuals and technical service bulletins to assist in accurately diagnosing and repairing faults within appliances. 

·         Use technology such as a smartphone, tablet, and a variety of applications to call-ahead to customers, receive work orders, look up diagrams, update statuses, and report work completed.

·         Use provided equipment to move appliances safely while preventing damage to customers’ property. 

·         Provide complete and accurate information for other team members to obtain the correct parts and be able to complete authorizations in a timely manner. 

·         Drive a company vehicle safely and professionally in all types of weather.

 Skills Needed to Win:

·         A passion for customer service

·         A willingness to learn

·         Initiative – Do what needs to be done without being asked

·         Determination to fix it right the first time

Requirements for this position:

·         Successful completion of background check

·         Successful completion of driving record check

·         Successful completion of drug test

·         Own basic hand tools and a tool bag or other means to transport them (specialty tools will be provided)

Compensation and benefits

·         Hourly base pay plus commission paid bi-weekly

·         Retirement plan

·         PTO after 90 days

·         Paid holidays after 90 days

·         Healthcare program available

This is a remote position for anyone who lives in south central or south eastern Minnesota.