Diamond Factory Service is currently seeking candidates for a Customer Service Representative position in our call center. The CSR position is a very important role within the company. It is often the first exposure the customer has to anyone within the company. Customers can be gained or lost based on the treatment they receive when they call us.

Are you someone who takes pride in the way you handle customers? Do you find it easy to turn an upset customer into a happy customer? Do you enjoy working in a friendly and casual environment? If yes, this is the job for you!

Job duties include:
• Answering inbound calls from customers, manufacturers and dealers who need to schedule service for their appliances.
• Making outbound calls to schedule service.
• Resolve customer issues and answer questions related to service and repair.
• Accurately update information within the system.
• Other duties as assigned.

Candidates must have the following qualifications:
• Call center experience (preferred)
• Previous customer service experience
• Excellent computer skills
• Articulate and detail oriented
• Must be able to work between 8:00 AM and 5:00 PM Mon-Fri

Please note: Salary is commensurate with experience. The salaries estimated by Indeed are not accurate for this position.

As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.

You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.

Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician?

If so, look through our open positions using the filters above!

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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Why Should you Consider a Career in Appliance Repair?

High Demand

Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)

Job Security

Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)

Upward Mobility

Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)

Competitive Compensation

Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)