Customer Service Representative
Plainview
Customer Service Representative
Full Time • Plainview
Benefits:
- 401(k) matching
- Competitive salary
- Paid time off
- Training & development
RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are are seeking a customer service representative. As a CSR you are the front line of our team. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect.
We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end brands.We are factory authorized for many high end brands. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.
If you are an experienced CSR, scheduler or dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.
Responsibilities:
- Answer phones
- Enter new customer info
- Schedule service calls
- Handle customer inquiries and concerns
- Provide information about services
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Answer scheduling and/or routing questions from technicians
- Process credit card payments
- Accept and check in parts deliveries
Required Qualifications:
- Professional phone etiquette
- Ability to prioritize and multitask
- Positive and professional demeanor
- Attention to detail
- Excellent written and verbal communication skills
- Organizational Skills
- Computer Skills
Desired Qualifications:
- Experience with scheduling and routing service calls
- Geographical knowledge of Long Island and NYC
- Appliance repair service knowledge
- General home appliance knowledge
Benefits:
- Paid vacation, sick and personal time
- 10 paid holidays
- 401K
Hours:
- Monday - Friday
- 8 am - 4:30 pm
Compensation: $22.00 per hour
RD Appliance Service, Corp. is family owned and operated since 1963. We strive to be the most professional service company in our area by focusing on providing honest and accurate assessment and diagnosis of customer equipment while also respecting the customers home and time.
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
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High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)