Appliance Service Coordinator
Lancaster
Appliance Service Coordinator
Full Time • Lancaster
Benefits:
- 401(k) matching
- Company parties
- Employee discounts
- Free food & snacks
We are currently seeking a dynamic individual to join our team at K & A Appliance. As the Appliance Service Coordinator, you will be responsible for overseeing the service operations of our appliance store. You will coordinate a small team of dedicated professionals, ensuring that our customers receive exceptional service for their household appliances.
Responsibilities:
· Coordinate the daily operations of the service department including service technicians.
· Monitor and maintain high levels of customer satisfaction through efficient and timely service processes.
· Develop and implement strategies to optimize service efficiency, ensuring timely completion of tasks and daily operations.
· Assist with other departments, mostly Delivery & Customer Check-out.
· Document & track current inventory of parts in order to determine what is already in stock, maintain certain levels of product & order parts needed to accomplish service repairs.
· Order & track parts needed for the Service Department
· File warranty claims with manufacturers
· Bill & collect payments from customers for non-warranty service work & parts.
Requirements:
· High school diploma, GED, or suitable equivalent.
· Previous experience in a similar role, preferably in the appliance or retail industry
· Excellent organizational and time management abilities, with a keen eye for detail.
· Strong problem-solving and decision-making skills.
· Exceptional customer service skills, with a focus on customer satisfaction.
· Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and team members.
· Proficiency in using computer systems and software relevant to service and delivery operations.
If you are a highly motivated individual with a passion for providing exceptional service, we would love to hear from you. This is an exciting opportunity to join a well-established appliance store and contribute to its continued success.
Benefits:
- Overtime Pay
- Paid Holidays
- Company-Wide Bonuses
- 401(k) retirement plan with up to 5% company match
- Company events and catering
- Employee discounts
- Opportunity for advancement
- Paid time off
- Paid weekly by direct deposit
**There is NO Company paid Health Insurance.**
About K&A:
K&A Appliance has been family owned since 1976. Buying predominantly new, but scratch and dent appliances from various manufacturers & selling them on both wholesale & retail levels, K&A has been experiencing continued growth & success in the scratch & dent appliance industry.
K&A Appliance has been family owned since 1976. Buying predominantly new, but scratch and dent appliances from various manufacturers & selling them on both wholesale & retail levels, K&A has been experiencing continued growth & success in the scratch & dent appliance industry.
Typical working hours for this position:
Monday through Friday 9am -5:30pm
Occasional Saturdays 9am to 4pm
Approximately 40 to 47 hour weeks
Closed Sundays & 6 major holidays
Approximately 40 to 47 hour weeks
Closed Sundays & 6 major holidays
Job Type: Full-time
Compensation: $16.00 - $20.00 per hour (640 to $1,000 per week)
Compensation: $640.00 - $1,000.00 per week
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)