Experienced Customer Care Specialist / Service Scheduler
Full Time • Coopersville
Benefits:
- 401(k) matching
- Competitive salary
- Employee discounts
- Paid time off
- Training & development
Job Title: Customer Care Specialist / Scheduler
Company: Big Lake Appliance Service
Location: Coopersville, MI
Job Type: Full Time
Company: Big Lake Appliance Service
Location: Coopersville, MI
Job Type: Full Time
About Us
At Big Lake Appliance Service, we don’t just fix appliances—we save the day, one broken appliance at a time! Our team is all about delivering top-notch service with a smile, and we’re on the lookout for a friendly, organized, and energetic Customer Care Specialist / Scheduler to keep our operations running smoothly. If you love chatting with people, solving problems, and keeping things in order, this job is for you!
What You’ll Be Doing
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Be the voice of Big Lake! Answer customer calls and make their day better with your friendly attitude.
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Master the schedule. Book, organize, and adjust service appointments like a scheduling ninja.
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Keep things running smoothly. Dispatch technicians, update records, and make sure everyone is where they need to be.
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Solve problems like a pro. Handle reschedules, questions, and customer concerns with confidence.
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Be a team player. Communicate with technicians so they have all the info they need to get the job done right.
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Make billing a breeze. Process payments and provide billing info when needed.
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Lend a helping hand. Assist with other office tasks to keep things running efficiently.
What We’re Looking For
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Customer service superstar! You love helping people and making their day easier.
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Organized multitasker. Juggling schedules, calls, and emails? No problem!
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Tech-savvy. Comfortable using scheduling software and basic computer applications.
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Quick thinker. You can handle challenges with a smile and find solutions on the fly.
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Great communicator. Whether it’s over the phone, email, or in person, you know how to get the message across.
Perks & Benefits
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Competitive pay. Because we know great work deserves great compensation!
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Paid time off. Work hard, rest well!
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Opportunities to grow. We love promoting from within.
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Awesome work environment. Join a team that feels more like a family.
Ready to Join Us?
If you’re ready to bring your A-game and make a difference in our customers’ lives, we want to hear from you! Send your resume and a quick note about why you’d be a great fit to [Insert Email or Application Link].
Come be a part of Big Lake Appliance Service and help us keep homes running smoothly—one repair at a time!
Compensation: $20.00 per hour
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)