Over-the-Counter Parts Sales Representative
Full Time • Anchorage
Benefits:
- 401(k) matching
- Company parties
- Employee discounts
- Health insurance
- Paid time off
We are seeking a motivated and customer-focused Over-the-Counter Parts Sales Representative to join our team. This position involves assisting walk-in customers, responding to email inquiries, text messages, and other forms of communication from customers seeking appliance parts. You will help customers by looking up parts diagrams, checking our in-stock inventory, and placing special orders when needed.
No prior appliance experience is required — we will provide full training!
Key Responsibilities:
- Assist walk-in customers with appliance parts inquiries and purchases
- Respond to customer inquiries via email, text, and phone in a timely and professional manner
- Look up parts diagrams to identify correct components for customers’ needs
- Check stock availability and place special orders as needed
- Maintain a clean, organized, and welcoming sales counter area
- Provide friendly, helpful service to ensure a great customer experience
- Collaborate with other team members to fulfill orders and keep accurate records
Qualifications:
- Strong customer service and communication skills
- Basic computer skills and ability to learn parts lookup systems
- Attention to detail and organizational skills
- Ability to handle multiple customer inquiries at once
- Positive attitude and willingness to learn
- Previous retail or customer service experience preferred, but not required
Benefits:
-
401(k) plan
-
Paid Time Off (PTO)
-
Health Insurance
- On-the-job training
- Supportive team environment
Compensation: $18.00 - $22.00 per hour
Reliable Appliance was founded in 1995 by Michael Rounds. The company began with only two employees for the first five years. The company stayed small, but demand pushed for growth and since 2000 it has been on a constant rise, employing now over 40 employees. Since the beginning, Reliable Appliance has kept a strong goal to provide the highest level of service, the largest selection of products, and the most competitive prices. Reliable Appliance is a value driven business that believes in strong relationships, taking care of the customer, superior service, eco-friendly, and lasting trust. In 2019, Michael sold the company to his son Logan Rounds, Kyle Mirka, Darin Williams, and Kenny Petersen.
Since 1995, Reliable Appliance has grown to more than 40 employees, and has a store in Anchorage and Wasilla. It has evolved into the largest appliance recycle location in Alaska. They work with many local companies to ensure customers receive the best possible service and product available. Reliable Appliance, Alaska’s place for appliance sales and service.
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
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Benefits
At Reliable Appliance, we are committed to ensuring the well-being and financial security of our employees. We offer comprehensive benefits designed to support our team both now and in the future. Two key components of our benefits package include our 401(k) matching plan and health insurance coverage.
Career Growth
The appliance industry is experiencing a notable surge in both repair and sales demand. Several factors contribute to this growth, driving increased business opportunities and shaping the market's future.
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)