Benefits:

Bonus based on performance
Opportunity for advancement
Paid time off

Office Operations Specialist: Scheduling, Systems & Service

Tired of Being a Gear in a Corporate Machine?

Most office jobs keep you stuck doing repetitive work with zero input, zero appreciation, and no authority to make things better. At City Appliance, we believe the person running the front desk isn't just an answerer of phones—they are the control center of the entire company.

We are a fast-growing, local service provider looking for a sharp, self-driven Office Operations Specialist to take control of our daily dispatch, streamline our parts tracking, and help build our operational playbook.

High Ownership & Direct Impact

You won't be micromanaged here. You will learn our established systems in Housecall Pro, master the daily rhythm, and then be empowered to refine our processes, create reference guides, and optimize how our business runs.

High Autonomy: Direct access to the owner. If you spot a bottleneck and have a solution, you have the green light to implement it.
Growth Path: As our fleet expands, this role is designed to evolve into our Lead Operations Manager.
Predictable Schedule: Monday through Friday. No nights, no weekends, no corporate bureaucracy.

The Offer & Perks

Base Pay + Performance Upside: Competitive hourly rate plus direct commission on same-day service fee sales and monthly operational performance bonuses.
Empowered Decision Making: Full authority to manage the schedule, enforce dispatch policies, and control customer flow.
Tools & Systems: Built on modern platforms (Housecall Pro) to minimize manual paperwork and maximize speed.

Who You Are

You are the rare combination of organized, firm, and genuinely warm.

The Warm Enforcer: You speak with empathy to a customer whose fridge just went out, but you hold the line on scheduling policy. You know how to confidently offer and close our premium Same-Day dispatch fee when a customer needs immediate service.
The System Builder: You hate answering the same question twice. When you spot a repetitive issue, you naturally build a checklist, reference guide, or cheat sheet to solve it permanently.
The Relentless Follow-Through: You take pride in tracking down missing parts, following up with distributors, ensuring warranty claims are paid on time, and keeping the schedule full and efficient.
Multi-Hat Adaptability: You enjoy shifting smoothly between phone calls, invoicing, parts log updates, and customer billing.

Key Responsibilities

Dispatch & Scheduling: Manage daily routes in Housecall Pro, maximizing tech efficiency while maintaining customer satisfaction.
Customer Relations: Handle inbound service requests, convert urgency into same-day fee bookings, and set clear expectations on arrival windows.
Parts Operations: Log incoming parts, match orders to open jobs, and immediately schedule return installation visits upon delivery.
Financial Administration: Process daily invoices, manage accounts receivable, and submit/track manufacturer warranty claims for quick payout.
SOP Creation: Document daily workflows into a standardized operational playbook as the business scales.

Qualifications

2+ years of high-volume office administration, dispatch, or customer service experience (home services trade experience is a major plus).
Proficiency with modern cloud-based CRM/scheduling platforms (Housecall Pro, Jobber, or ServiceTitan).
Exceptional communication skills—warm tone over the phone paired with decisive boundary-setting.
Clear track record of organizational skill and self-directed problem-solving.

Compensation: $20.00 - $25.00 per hour

As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.

You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.

Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician?

If so, look through our open positions using the filters above!

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

(if you already have a resume on Indeed)

Or apply here.

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Do you have experience in the appliance repair or home services industry?*

Do you have hands-on experience using home service dispatch or CRM software (such as Housecall Pro, Jobber, ServiceTitan, or similar)?*

Do you have experience managing office administrative tasks like tracking parts orders, processing customer payments, and filing warranty claims?*

Describe a time at a previous job where you noticed a messy process or got tired of answering the same question. What checklist, cheat sheet, or system did you create on your own to solve it?

A customer calls frantically because their refrigerator is out, but our schedule is full. How would you de-escalate their frustration while introducing our Same-Day Emergency Dispatch fee?

Referral code from a current employeeIf no code provided, add their name instead.

Why Should you Consider a Career in Appliance Repair?

High Demand

Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)

Job Security

Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)

Upward Mobility

Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)

Competitive Compensation

Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)