Customer Service Representative Metairie

Customer Service Representative

Full Time • Metairie
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
Job Summary


Are you customer-focused and outgoing? Do you enjoy working with the public? Do you have a people-pleasing personality? If you answered yes to these questions, then Solar Refrigeration & Appliance Service, Inc. has a job for you! We are a Whirlpool Factory Certified Care company, and we are the largest appliance service company in Louisiana. This position is available in our Metairie, LA office. We are looking for top talent to assist our established Customer Service Team. We do require previous office experience. The ideal candidate will possess high attention to detail, a willingness to learn, and superior organization skills. Previous call center experience would be helpful, but not required.


As a Customer Care Associate, you will be one of the main points of contact for many customers of Solar Refrigeration & Appliance Service, Inc. The Customer Care Associate will assist with providing the support needed to best fill our customers needs in a timely manner.


Responsibilities and Duties


Responsibilities:

Handling incoming calls and emails from customers, staff, manufacturers, and contractors

Obtaining accurate customer information and preferences when scheduling service appointments

Updating customer status with manufacturers, contractors & customers

Coordinate and manage schedules with customers and service personnel

Verifying warranty coverage for customers

Communicating company processes in an approved manner of dialogue

Maintaining friendly, reliable, and helpful customer interactions

Qualifications and Skills


Excellent communication skills - written, verbal and listening

People-oriented

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Ability to multi-task

Ability to effectively relate to a customer

Willingness to go above and beyond

High level of organization

Team Player

Willingness to learn

Demonstrated customer service experience

Minimum one year customer service or call center experience

Available Monday-Friday 8:30-5:00PM

Benefits


Group Hospitalization & Prescription Coverage

Short Term Disability

Long Term Disability

Life Insurance

Group Retirement Program

Paid Holidays

Paid Leave

Job Type: Full-time
Salary: $35,000-
Compensation: $16.00 - $18.00 per hour




This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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Why Should you Consider a Career in Appliance Repair?

High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)