Customer Service Manager
Full Time • Metairie
Benefits:
- 401(k)
- 401(k) matching
- Company parties
About Us:
At Solar Refrigeration & Appliance Repair, we're not just fixing appliances—we're building relationships! As a leader in the appliance repair industry, we’re dedicated to providing exceptional customer experiences through our innovative solutions and skilled team. We’re looking for a Customer Service Manager who is passionate about leading teams, driving customer satisfaction, and creating positive, lasting impacts.
Why Join Us?
- Innovative Culture: Be part of a forward-thinking company that values creativity and collaboration.
- Growth Opportunities: We invest in our people—through ongoing training, career development, and a clear path for growth.
- Supportive Environment: Work with a motivated team that thrives on solving challenges and making customers’ lives easier.
About the Role:
As our Customer Service Manager, you’ll lead and inspire a talented team of customer service professionals. Your leadership will be key in fostering a positive, customer-first mindset while ensuring our customers feel valued, supported, and confident in our services. This role combines strategic oversight with hands-on problem-solving to continually enhance the customer experience.
What You’ll Do:
- Lead by Example: Hire, train, mentor, and support a team of customer service representatives, ensuring they meet performance and quality standards.
- Drive Excellence: Develop and implement policies to elevate customer service and satisfaction, making every interaction seamless and stress-free.
- Be a Problem Solver: Address escalated customer inquiries with empathy and tact, ensuring timely resolutions that exceed expectations.
- Analyze & Improve: Use customer feedback and performance data to identify trends and opportunities for improvement, taking proactive steps to enhance our services.
- Collaborate Cross-Functionally: Work closely with other departments to solve issues and optimize the overall customer experience.
- Report to Leadership: Regularly present insights and performance metrics to senior management, highlighting successes and opportunities.
What We’re Looking For:
- Proven Leadership: 3+ years of experience in a Customer Service Manager or similar role, with a passion for motivating and coaching teams.
- Strong Communicator: Excellent verbal and written communication skills, with the ability to build rapport with customers and team members alike.
- Problem Solver: A natural troubleshooter who can resolve conflicts and turn challenges into opportunities.
- Data-Driven: Experience in analyzing customer feedback and team performance metrics to drive continuous improvement.
- Thrives Under Pressure: Ability to manage multiple priorities in a fast-paced environment without compromising on quality.
What We Offer:
- Competitive Compensation: Attractive salary with performance-based bonuses.
- Comprehensive Benefits: Health and dental insurance, paid time off, holidays, and a 401(k) plan with company match.
- Career Growth: Opportunities for professional development, mentorship, and career advancement.
- Additional Perks: Discounts on appliance services, wellness programs, and company-sponsored events.
Ready to Make an Impact?
If you’re passionate about leading teams, driving customer success, and being part of an industry-leading company, we’d love to hear from you!
Compensation: $39,000.00 - $42,000.00 per year
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)