Customer Service Manager
Metairie
Customer Service Manager
Full Time • Metairie
Benefits:
- 401(k)
- 401(k) matching
- Company parties
About Us:
Solar Refrigeration & Appliance Repair is a leading provider of appliance repair with a commitment to delivering outstanding customer experiences. We pride ourselves on our innovative solutions and dedicated team. We are looking for a passionate and experienced Customer Service Manager to lead our customer service team and ensure exceptional support for our valued clients.
Job Description:
As the Customer Service Manager, you will oversee our customer service operations, address customer escalations and manage a team of customer service representatives. Your role will involve ensuring that our team provides timely, professional, and efficient service to our customers, helping to resolve issues and maintain positive relationships.
Key Responsibilities:
- Manage and lead a team of customer service representatives, including hiring, training, and performance evaluation.
- Develop and implement customer service policies and procedures to improve customer satisfaction.
- Monitor customer service interactions to ensure quality, accuracy, and adherence to company standards.
- Handle escalated customer inquiries and complaints in a professional and timely manner with consideration and tact.
- Analyze customer feedback and metrics to identify areas for improvement and implement necessary changes.
- Collaborate with other departments to enhance the customer service experience and resolve issues effectively.
- Prepare and present regular reports on customer service operations and performance to senior management.
- Stay updated on industry trends and best practices to continuously improve the customer service function.
Qualifications:
- Proven experience as a Customer Service Manager or similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints and resolve conflicts effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
Benefits:
- Competitive salary and performance-based bonuses
- Health and dental insurance
- Paid time off and holidays
- 401(k) plan with company match
- Opportunities for professional development and career advancement
- [Additional benefits specific to your company]
If you are passionate about customer service and have a proven track record in managing successful teams, we would love to hear from you!
Compensation: $39,000.00 - $42,000.00 per year
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)