Retail Manager
Full Time • Lancaster
Benefits:
- 401(k) matching
- Employee discounts
- Paid time off
K&A Appliance has been family owned since 1976. Buying predominately new, but scratch and dent appliances from various manufacturers & selling them on both wholesale & retail levels, K&A continues to experience growth & success in the scratch & dent appliance industry.
Education and Skills Required:
The Retail Manager must have proven experience as a Sales leader or having worked in a similar role. They must possess excellent organizational and leadership skills; and have excellent written, verbal and interpersonal communication skills. The position requires proficiency in the use of all standard business software, databases and information systems. They must also have a good understanding of research methods and data analysis techniques. Managers must be problem solvers who have a positive attitude and can handle a fast-paced environment. Experience in marketing would be beneficial, but are not required. Must have a valid PA driver's license.
Position Responsibilities:
- Receive instruction & direction from Upper Management to assure procedures, policies & communications are relayed to & carried through by retail sales associates & retail office staff.
- Make sure showrooms are replenished with appliances & that sales/office staff are keeping up with electronic tags for newly arrived units.
- Assure that information that is relayed to customers from time of sale, carries through the process all the way to delivery/installation of customers’ purchases.
- Oversee customer satisfaction & implement follow-up communications.
- Provide input in potential marketing campaigns.
- Assure consistency in promotions, advertising outlets, information on company’s web-site, & what is displayed in each showroom.
- Respond quickly to any customer issues that may arise.
- Work with Social Media Marketing Associate to assure continuity of posts to reflect accurate customer experience.
- Track, encourage & reward quality performance of sales staff.
- Track competitive pricing to assure our customers are seeing significant savings on our scratch & dent inventory.
- Track appliance rebate offers & their deadlines as provided by manufacturers & other provisioners.
- Be involved in marketing campaigns intended to drive foot traffic into our retail locations, as well as track the effectiveness of each campaign.
- Monitor company’s online presence & reputation keeping it current & responsive.
- Adequate staffing will be anticipated & prepared for for Friday evening & Saturday skeleton crews, while the quality of service will be gauged and addressed in the areas of sales.
- Other responsibilities as may be presented per review of candidate’s experience & capabilities.
Compensation:
Pay structure & rate to be negotiated based on candidate’s experience, skill-set & willing-ness to manage multiple areas of responsibility.
In Summary
We are looking for a dynamic Retail Manager with extensive sales experience, helping to lead the sales & support staff for our quickly growing company. They will be a quick learning, competent leader able to enhance the performance of others and promote our company’s vision and culture.
Job Type: Full-time
Benefits:
- Closed Sundays & major holidays
- Weekly payroll, direct deposited
- Employee discount on appliances
- After 3 months, qualify for paid time off
- After 3 months, qualify to participate in company 401k plan, with a company match up to 5%
- (No Health Insurance is provided at this time)
Schedule:
- 8 hour shift
- Monday through Friday & alternating Saturdays
Compensation: $55,000.00 - $78,000.00 per year
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
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High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)