CSR/SERVICE WRITER
Full Time • Springdale, AR
Benefits:
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Are you great on the phone? Do you enjoy providing excellent customer service in a fast-paced office environment?? If so, we may have a job for you as we are looking to add to our growing family. AJ'S Restaurant Repair by A-Tech is a family-owned restaurant equipment repair business with a major footprint in Arkansas. We are currently looking for someone w/prior experience but will train the right candidate.
Service Writer/CSR Job Responsibilities:
- Initiates repair services and repairs by ascertaining equipment problems and services requested.
- Verifies warranty and service contract coverage, provides estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains problems and services needed by listening to customer’s description of symptoms, clarifying description of problems, checking equipment maintenance records, and examining service schedules.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters repair orders into service database system.
- Maintains customer rapport by explaining estimates and obtaining customer’s approval of estimates, providing/updating contact telephone numbers, answering questions and concerns.
- Maintains service records by recording problems and corrective actions planned in our operating system.
This is a M-F position from 8-5. Benefits offered after 60 days. Pay depends on experience.
Submit your resume today for immediate consideration!!
Job Type: Full-time
Compensation: $18.00 - $22.00 per hour
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)