Dispatch Associate
Baltimore
Dispatch Associate
Full Time • Baltimore
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
No nights. No weekends. Just the puzzle — solved, all day.
A role built for people who think in logistics and stay steady when the day goes sideways. Landers has delivered award-winning service in the Baltimore region for over 40 years.
Pay & Growth
- $26–$29/hr to start, based on experience
- Real opportunities to grow into bigger operations and leadership roles
What Makes This Different
- Monday–Friday, 8am–5pm. No nights, no weekends.
- You run the board: building routes, adjusting on the fly, keeping every tech and every customer aligned
- Your birthday is a paid company holiday
- 2 weeks PTO in year one, 3 weeks after
- Health insurance (medical, dental, vision), we cover a substantial share of your premium
- 401k with a 4% company match
- Company-paid life insurance, plus optional supplemental coverage (critical illness, hospitalization, accident)
What You'll Own
- Build and adjust technician routes for efficiency and coverage
- Track routes in real time and solve problems as they come up, not after
- Prioritize service calls by urgency, location, and technician skill
- Balance workload across zones and availability
- Coordinate with the service team on parts and scheduling
- Field inbound calls, confirm appointments, and communicate changes clearly
This is not a "just answer the phone" job. This is for people who like owning the whole board, who can hold a dozen moving parts in their head, stay level when a route falls apart, and fix it without losing their cool.
Who This Is For
- People with an operational, logistics-minded brain
- Calm under pressure: the more chaotic the day, the sharper you get
- Strong communicators who can deliver good news and hard news with the same professionalism
- Customer-first people who know how to balance honesty with empathy
Requirements
- Dispatching, scheduling, routing, or operations experience preferred
- Strong organizational skills; able to multitask and reprioritize on the fly
- Excellent verbal and written communication
- Confident with technology, Outlook, Excel, Word, and internal scheduling software
- Able to type 50+ WPM and move between systems without losing focus
- Monday–Friday, 8am–5pm availability
If you want a job where every day is a new puzzle, real hours, and a company that actually has your back — apply now.
Compensation: $26.00 - $29.00 per hour
At Landers Appliance, a career isn’t just a job — it’s meaningful work done with excellence for the good of our customers and our team. For more than 40 years, we’ve built a culture defined by honesty, accountability, craftsmanship, and genuinely caring for people. That’s how we earned Maryland’s trust and became Baltimore’s Best Places to Work 2025.
We hire people who take pride in doing things the right way. People who want to grow. People who serve well, work hard, and strengthen the team around them. Whether you’re in the field, in the office, or supporting operations, you’ll be part of a workplace that values integrity, trains intentionally, and sets high standards because the work matters.
If you’re looking for a place where your effort means something — where you’re supported, challenged, and given room to build a real career — explore our open positions.
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Appliance repair isn’t slowing down — it’s growing. With Maryland’s population aging in place, families relying on their homes more than ever, and appliances becoming more complex, skilled technicians are in constant demand. Landers has been the trusted name for 43 years, which means our techs stay busy with real, steady work year-round.
Job Security
This is a trade that can’t be outsourced, automated, or shipped off to another country. When something breaks in a home, a local professional has to fix it. Landers technicians are backed by thousands of loyal customers, a strong reputation, and a company built to last. Careers here are stable, reliable, and built for the long run.
Upward Mobility
We invest heavily in training — not just technical skills, but professional development, leadership, and long-term growth. Whether you start in the office, operations, installation, or as an apprentice, there is a clear path forward. Many of our leaders began in entry-level roles. If you work hard and meet our standards, you advance.
Competitive Compensation
Landers pays for performance. Technicians earn strong wages, bonuses, and benefits; support staff grow into higher-paying roles as they master their craft; and every position comes with clear expectations and real rewards. Our compensation is intentionally structured to help you build a great life, not burn yourself out earning it.