Service Manager
Full Time • AAction Appliance Repair
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Relocation bonus
- Signing bonus
- Training & development
Service Manager – Action Appliance
Full-Time • Connecticut / Rhode Island / Massachusetts Service Region
Action Appliance, a trusted appliance repair company since 1961, is seeking an experienced Service Manager to lead, develop, and coach a growing team of 20+ field service technicians. We operate using the EOS Traction system—focused on accountability, transparency, and building leaders.
This role is ideal for someone who loves developing people, improving processes, and elevating technical performance and customer satisfaction.
Key Responsibilities
- Lead, coach, and support a team of 20+ field technicians and lead techs.
- Recruit, hire, train, and onboard new technicians.
- Ensure high-quality service, professional conduct, and adherence to company values.
- Evaluate technician performance and implement improvement plans.
- Provide technical support and conduct regular in-field ride-alongs.
- Resolve escalated customer issues with professionalism and care.
- Oversee safety protocols, vehicle inspections, and compliance.
- Improve processes, training, and overall team performance.
- Enforce company policies and supervise corrective action when necessary.
What We’re Looking For
- Strong leadership and communication skills.
- Experience managing technicians or field service staff (ideally 10–20+ team size).
- Technical knowledge of appliance repair (preferred, not required).
- Ability to coach, train, and inspire performance.
- Skilled in customer conflict resolution and problem-solving.
- Organized, accountable, and aligned with company values.
Why Join Action Appliance
- Long-standing company with an excellent reputation (since 1961).
- Lead a motivated, growing team of 20+ technicians.
- Collaborative, values-driven environment.
- Work within a clear, structured EOS Traction framework.
- Real leadership impact on culture, quality, and customer satisfaction.
- Competitive benefits package
- Potential sign-on bonus
Compensation: $75,000.00 - $100,000.00 per year
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)